Privacy Policy

Last Updated: 02/10/2025

1. Who We Are

Welcome Autism Training provides autism awareness training to UK businesses.

Contact: caroline@welcomeautism.co.uk or call 07376411214

2. What Information We Collect

When you book training:

  • Name, email, phone number

  • Business name and type

  • Payment information (processed via Stripe/PayPal - we don't store card details)

  • Training attendance records which includes the names of employees for the purposes of creating a certificate and for attendance logs only. We do not collect employee emails.

When you use our website:

  • IP address, browser type, pages visited (via cookies)

  • Form submissions and inquiries

3. How We Use Your Information

To provide services:

  • Process bookings and payments

  • Deliver training and materials

  • Issue certification

  • Provide support

  • Give you information in response to your enquiries

To improve services:

  • Analyze website usage

  • Gather feedback

  • Improve training content

To communicate:

  • Send booking confirmations

  • Provide training reminders

  • Share updates (with your consent)

4. Legal Basis for Processing

We process your data under:

  • Contract performance - to deliver training you've booked

  • Legal obligation - to maintain financial records

  • Legitimate interests - to improve services and prevent fraud

  • Consent - for marketing communications (opt-in only)

5. Who We Share Data With

We may share data with:

  • Payment processors (Stripe, PayPal) - to process payments

  • Email service (Mailchimp, WebinarJam) - to send communications and Webinar links and reminders

  • Cloud storage (Google Drive, etc.) - to store records

  • Legal authorities - if required by law

We never sell your data to third parties.

6. How Long We Keep Data

  • Training records: 7 years (for legal/tax purposes)

  • Marketing data: Until you unsubscribe

  • Website analytics: 26 months

  • Support queries: 3 years

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (subject to legal obligations)

  • Object to processing

  • Withdraw consent for marketing

  • Lodge a complaint with the ICO

8. Cookies

We use cookies to:

  • Remember your preferences

  • Analyze website traffic (Google Analytics)

  • Process bookings

You can disable cookies in your browser, but this may affect functionality.

9. Security

We use appropriate security measures to protect your data, including:

  • Secure website (SSL/HTTPS)

  • Password-protected systems

  • Regular backups

  • Limited staff access

10. Changes to This Policy

We may update this policy. Changes will be posted on this page with a new "Last Updated" date.

11. Contact Us

Data protection queries: caroline@welcomeautism.co.uk

To exercise your rights or make a complaint: caroline@welcomeautism.co.uk