Terms and Conditions

Terms & Conditions

Last Updated: 30/09/25

1. About These Terms

These Terms and Conditions govern your use of Welcome Autism Training services. By booking training, you agree to these terms.

Welcome Autism Training is operated by Caroline Mitchell, and is based in the United Kingdom.

2. Training Bookings

Group Zoom Sessions (£79):

  • Payment required at time of booking

  • Non-transferable to other dates without 24 hours + notice

  • Full refund if cancelled 7+ days before session

  • No refund for cancellations within 7 days or no-shows

Private Training (£400):

  • Payment required at time of booking

  • Rescheduling permitted once without charge if 7+ days notice given

  • Full refund if cancelled 14+ days before training

  • 50% refund if cancelled 7-14 days before training

  • No refund within less than 7 days of training date

3. Our Responsibilities

We will:

  • Deliver training as described

  • Provide all materials listed in your package

  • Deliver certification and materials upon completion. Electronic items will be delivered by email within 5 business days and physical items will be posted within 7 business days.

  • Respond to support queries within 3 business days.

We cannot guarantee:

  • Specific business outcomes or revenue increases

  • Compliance with all possible legal scenarios

  • That training alone will solve all customer service challenges

4. Your Responsibilities

You must:

  • Attend the full training session to receive certification

  • Provide accurate business information when booking

  • Ensure payment is made on time

  • Use materials provided in accordance with guidelines

5. Intellectual Property

All training materials, templates, and content remain the property of Welcome Autism. You may:

  • Use materials within your own business

  • Adapt templates for your business use

You may not:

  • Resell or redistribute materials

  • Deliver training to other businesses using our materials

  • Remove copyright notices from materials

6. Liability

We provide training and guidance to the best of our ability. However:

  • You remain responsible for your business compliance with all laws

  • We are not liable for outcomes of implementing (or not implementing) suggestions

  • Our liability is limited to the amount you paid for training

  • We carry professional indemnity insurance

7. Data Protection

We process personal data in accordance with UK GDPR. See our Privacy Policy for details.

8. Changes to Terms

We may update these terms. Continued use of services indicates acceptance of updated terms.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact

Questions about these terms: caroline@welcomeautism.co.uk